The Booneville Gas & Water Department issued an apology after mistakenly sending a message to all utility customers regarding bill payment and cutoff dates.
The department stated that the communication was intended only for customers who had not paid their bills. However, the message was delivered to every customer on their list, leading to unintended outreach.
Officials said they are improving their communication procedures by upgrading staff training and verifying message settings before future text deliveries. The department expressed regret for any confusion caused by the error.
The department is committed to ensuring better communication practices moving forward, according to a statement from city officials.
